Guest Relations Officer - Luxury Hospitality Career at Tugu Hotel

Join Tugu Hotel, a beacon of luxury and cultural heritage in Jakarta, as a Guest Relations Officer. We are seeking a charismatic, well-presented, and hospitality-driven professional to elevate our guests’ experiences to unforgettable heights. In this pivotal role, you’ll be the first point of contact for our guests, ensuring their stay is seamless and memorable. Utilizing your exceptional communication skills and deep understanding of guest needs, you’ll handle inquiries, resolve issues, and create personalized experiences that leave a lasting impression.

As part of our dedicated team at Tugu Hotel, you’ll have the opportunity to work in a vibrant, fast-paced environment where your contributions directly impact guest satisfaction and loyalty. With a strong focus on service excellence, we offer a competitive salary and a comprehensive benefits package to support your professional growth.

If you’re passionate about hospitality and eager to make a difference in the lives of our guests, we invite you to apply for this exciting opportunity in Jakarta.

📋 Tanggung Jawab Pekerjaan

• Greets and welcomes guests upon arrival and departure, ensuring a warm and professional atmosphere.
• Assists guests with check-in and check-out procedures, utilizing our Property Management System (PMS) to streamline the process.
• Responds to guest inquiries promptly and professionally, providing accurate information and resolving issues efficiently.
• Coordinates with housekeeping, dining, and other departments to ensure guests’ requests are met promptly.
• Assists in organizing and executing special events, such as weddings, conferences, and corporate functions.
• Maintains a high level of cleanliness and organization in the lobby and guest areas.
• Promotes the hotel’s amenities, services, and special offers to enhance the guest experience.
• Acts as a liaison between guests and management, ensuring their concerns are addressed in a timely manner.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Hospitality Management, Tourism, or a related field.
• Minimum of 2 years of experience in a similar role within the hospitality industry.
• Excellent communication and interpersonal skills, with the ability to handle multiple tasks and prioritize effectively.
• Proficiency in English, both written and spoken, is essential.
• Familiarity with hotel Property Management Systems (PMS) such as Opera, Sirocco, or similar software.
• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Passionate about providing exceptional guest service and contributing to a positive work environment.

🛠️ Keahlian

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